Shipping & Returns
Shipping
Where we ship from
Every order ships from the fulfillment center closest to you. Orders within the United States — and to most other countries — ship from our U.S. warehouse. Orders within Canada ship domestically from our Canadian partner.
Shipping options & free shipping
Available shipping methods, delivery estimates and any charges are shown at checkout, in your local currency, before you place your order. Free standard shipping is available on qualifying orders in the United States and Canada — the qualifying minimum is displayed at checkout and applied automatically once your cart reaches it. Faster options, where offered, are shown alongside.
Processing time
Orders are packed and shipped within two business days. Orders placed on weekends or holidays are processed on the next business day. During peak season and promotions, please allow a little extra time.
Delivery estimates
Delivery estimates for your address and chosen service are shown at checkout and in your shipping confirmation. Estimates begin from the ship date, not the order date, and can be affected by carrier delays, weather, customs processing and other factors outside our control.
Tracking
You'll receive a shipping confirmation email with a tracking link as soon as your order leaves the warehouse. Please allow up to 24 hours for tracking to start updating.
Duties & taxes
Orders delivered within the United States and Canada are shipped domestically; any applicable taxes are calculated and shown at checkout. For all other countries, duties and taxes are calculated and included at checkout, so there is nothing further to pay on delivery. Shipping, duties and taxes on international orders outside the United States and Canada are the customer's responsibility and are non-refundable. We can't refund shipping on packages refused or returned by the recipient.
Address changes
Please double-check your shipping address before you place your order — we're unable to redirect a package once it has shipped. Orders returned to us because of an incorrect or incomplete address can be reshipped at the customer's expense.
Undeliverable or refused packages
Packages returned to us as undeliverable or refused are refunded for the value of the goods, less any outbound and return shipping costs incurred.
Lost or stolen packages
If tracking stops updating for an extended period, contact us at info@bootcap.com and we'll open a carrier investigation and make it right. If a package is marked as delivered but has been stolen, °bootcap® isn't liable for the loss; we do review each case individually and may, at our discretion, send a replacement. Please contact your local authorities first, then email us.
Returns, Exchanges & Warranty
All returns, exchanges and warranty claims are handled through our Return Portal. Starting there gets you the fastest answer.
1-year warranty
Every °bootcap® is covered for one (1) year from the date of purchase against defects in materials and workmanship. If you think yours qualifies, open a claim in the Return Portal with a short description and photos. Approved claims are replaced at no cost.
Arrived damaged?
Open a claim in the Return Portal with clear photos of the damage and packaging. Once verified, we'll send a replacement at no additional cost.
Changed your mind?
You can return unwanted items within 30 days of delivery, provided they're unused, in original condition and in their original packaging. Return shipping is the customer's responsibility. Start the return in the Return Portal; once we've received and checked the items, your refund is issued to the original payment method.
International orders
For orders delivered outside the United States and Canada, return shipping is always the customer's responsibility, and original shipping charges, duties and taxes are non-refundable.
Exchanges
Want a different color? Start an exchange in the Return Portal and we'll walk you through it.
Questions
For anything else, email info@bootcap.com. Return, exchange and warranty requests must go through the Return Portal so we can track them properly.