Bootcap Page

Shipping

Where we ship from
Every order ships from the fulfilment centre closest to you. Orders within the United States — and to most other countries — ship from our U.S. warehouse. Orders within Canada ship domestically from our Canadian partner. Orders within the European Union ship domestically from our facility in the Netherlands.

Shipping options & free shipping
Available shipping methods, delivery estimates and any charges are shown at checkout, in your local currency, before you place your order. Free standard shipping is available on qualifying orders in the United States, Canada and the European Union — the qualifying minimum is displayed at checkout and applied automatically once your cart reaches it. Faster options, where offered, are shown alongside.

Processing time
Orders are packed and dispatched within two business days. Orders placed on weekends or public holidays are processed on the next business day. During peak season and promotions, please allow a little extra time.

Delivery estimates
Delivery estimates for your address and chosen service are shown at checkout and in your shipping confirmation. Estimates begin from the date of dispatch, not the date of order, and can be affected by carrier delays, weather, customs processing and other factors outside our control.

Tracking
You'll receive a shipping confirmation email with a tracking link as soon as your order leaves the warehouse. Please allow up to 24 hours for tracking to start updating.

Duties & taxes
Orders delivered within the United States, Canada and the European Union are shipped domestically; any applicable taxes are calculated and shown at checkout. Orders to other countries are subject to the destination's import rules. Where duties and taxes can be collected at checkout, they will be; where they can't, they're payable by the recipient on delivery. We can't refund shipping on parcels refused or returned because duties or taxes weren't paid.

Address changes
Please double-check your shipping address before you place your order — we're unable to redirect a parcel once it has been dispatched. Orders returned to us because of an incorrect or incomplete address can be reshipped at the customer's expense.

Undeliverable or refused parcels
Parcels returned to us as undeliverable or refused are refunded for the value of the goods, less any outbound and return shipping costs incurred.

Lost or stolen parcels
If tracking stops updating for an extended period, contact us at info@bootcap.com and we'll open a carrier investigation and make it right. If a parcel is marked as delivered but has been stolen, °bootcap® isn't liable for the loss; we do review every case individually and may, at our discretion, send a replacement. Please contact your local authorities first, then email us.

Returns, Exchanges & Warranty

All returns, exchanges and warranty claims are handled through our Return Portal. Starting there gets you the fastest answer.

1-year warranty
Every °bootcap® is covered for one (1) year from the date of purchase against defects in materials and workmanship. If you think yours qualifies, open a claim in the Return Portal with a short description and photos. Approved claims are replaced at no cost.

Arrived damaged?
Open a claim in the Return Portal with clear photos of the damage and packaging. Once verified, we'll send a replacement at no additional cost.

Changed your mind?
You can return unwanted items within 30 days of delivery, provided they're unused, in original condition and in their original packaging. Return shipping is the customer's responsibility. Start the return in the Return Portal; once we've received and checked the items, your refund is issued to the original payment method.

Exchanges
Want a different colour? Start an exchange in the Return Portal and we'll walk you through it.

Questions
For anything else, email info@bootcap.com. Return, exchange and warranty requests must go through the Return Portal so we can track them properly.