Where We Ship From
Orders are fulfilled from the warehouse closest to your delivery address. Orders shipping within the United States and to the rest of the world are dispatched from our U.S. facility. Orders shipping within Canada are dispatched from our Canadian facility. Orders shipping within the European Union are dispatched from our facility in the Netherlands.

Shipping Options and Rates
Available shipping methods and rates are calculated at checkout based on your delivery address and order total. You will see all available options, with final pricing, before you complete your order.

Free Shipping
We offer free standard shipping on qualifying orders in the United States, Canada, and the European Union. The qualifying order minimum is shown at checkout in your local currency and is applied automatically once your cart reaches the threshold. Free shipping applies to the standard service level; expedited options remain available at the rates shown at checkout.

Processing Times
Orders are processed and dispatched within one business day of being placed. Orders placed on weekends or public holidays are processed on the next business day. During peak seasons and promotional periods, processing may take up to an additional business day due to increased volume.

Delivery Estimates
Estimated delivery times are provided at checkout and vary by destination and the service level selected. United States and Canada domestic orders typically arrive within 5–10 business days on standard service. European Union orders typically arrive within 3–7 business days on standard service. Orders to all other destinations typically arrive within 7–21 business days. All delivery estimates are approximate, begin from the date of dispatch rather than the date of order, and may be affected by carrier delays, weather, customs processing, or other factors outside our control.

Tracking
You will receive a shipping confirmation email with tracking information once your order has been dispatched. Please allow up to 24 hours for tracking to begin updating.

Orders Within Canada and the European Union
Orders delivered within Canada ship domestically from our Canadian fulfilment partner. Orders delivered within the European Union ship domestically from our facility in the Netherlands. Any applicable taxes are calculated and shown at checkout.

All Other International Destinations
Orders shipping outside the United States, Canada, and the European Union are sent from our U.S. facility and are subject to the import regulations of the destination country. Any applicable duties, taxes, or customs fees are calculated and displayed at checkout where possible. Where these charges cannot be collected at checkout, they become payable by the recipient on delivery. We are unable to refund shipping costs for parcels refused or returned due to unpaid duties or taxes.

Incorrect Addresses
Please review your shipping address carefully before completing your order. We are unable to redirect parcels once they have been dispatched. Orders returned to us due to an incorrect or incomplete address can be reshipped at the customer's expense.

Undeliverable and Refused Parcels
Parcels that are returned to us as undeliverable or refused will be refunded for the value of the goods, less any outbound and return shipping costs incurred.

Lost Parcels
If tracking has not updated for an extended period or your parcel appears to be lost in transit, please contact us at info@bootcap.com and we will open an investigation with the carrier and make it right.

Stolen Parcels
In the event that a parcel is marked as delivered but is subsequently stolen, °bootcap® is not liable for the loss. We do, however, review each case individually and may, at our discretion, offer a replacement. If you believe your parcel has been stolen, please contact your local authorities and then reach out to info@bootcap.com. We will do our best to assist you in resolving the situation.

Questions
For any question about a shipment, contact us at info@bootcap.com.