All returns, exchanges and warranty claims are handled through our Return Portal. Starting there gets you the fastest answer.

1-year warranty
Every °bootcap® is covered for one (1) year from the date of purchase against defects in materials and workmanship. If you think yours qualifies, open a claim in the Return Portal with a short description and photos. Approved claims are replaced at no cost.

Arrived damaged?
Open a claim in the Return Portal with clear photos of the damage and packaging. Once verified, we'll send a replacement at no additional cost.

Changed your mind?
You can return unwanted items within 30 days of delivery, provided they're unused, in original condition and in their original packaging. Return shipping is the customer's responsibility. Start the return in the Return Portal; once we've received and checked the items, your refund is issued to the original payment method.

International orders
For orders delivered outside our United States, Canada and European Union fulfilment regions, return shipping is always the customer’s responsibility, and original shipping charges, duties and taxes are non-refundable.

Exchanges
Want a different colour? Start an exchange in the Return Portal and we'll walk you through it.

Questions
For anything else, email info@bootcap.com. Return, exchange and warranty requests must go through the Return Portal so we can track them properly.